- As of March 7, 2022, all VAT refund requests must be submitted online only, through the Digital VAT Refund Platform, and no longer in person.
- Each request is assigned a reference number that can be tracked in real time in your e-Filing account.
- This removes physical contact with the administration but does not change the legal criteria that must be met to obtain reimbursement.
As of March 7, 2022, the General Directorate of Taxes fully moved the VAT refund application process online, through the Digital Refund Platform. The goal was to eliminate physical contact with administration staff, paper documents, and waiting times, while ensuring requests are processed in order and their status tracked in real time via the reference number in the taxpayer's e-Filing account.
From our daily work we see that some businesses still wait to receive a “paper” response or go in person to the tax offices for a refund, even though for years the entire application and its tracking have been done online.
How does the reimbursement platform work?
Request and reference number
The taxpayer submits the refund request directly on the digital platform, which generates a unique reference number. This number is used to track the status of the request—accepted, under review, or approved—without the need for any additional in-person or telephone contact.
Fair treatment and transparency
The system's automation aims to process requests in the chronological order of filing, reducing the scope for uneven treatment among taxpayers. This does not change the fundamental criteria that a request must meet to be approved.
Every time there is a tax or financial change that affects your business, we notify you directly by email with a practical explanation.
Send me free notificationsWhy does it matter today?
Do not wait for paperwork or physical presentation.
If your business has VAT credit and meets the conditions for a refund, the application and its entire processing are done online only. If you have questions about the platform, the Tax Administration offers a toll-free green number and Live Chat service, but always verify the current contact channels on the official website, as these may have changed since 2022.
How we handle this with our clients
When a client is entitled to a VAT refund, we prepare the documentation and submit the request through the digital platform, tracking its status until approval, so the client doesn't have to worry about the procedure themselves.
Frequently asked questions
Can I still apply for a refund with physical documents?
No. As of March 7, 2022, all VAT refund requests must be submitted only through the online digital platform.
How do I know the status of my request?
Via the reference number, directly in your e-Filing account, in real time.
