Receiving financial assistance – Continued processing of all complaints submitted by individuals and taxpayers

The General Directorate of Taxation considers it very important to inform taxpayers, individuals, and the public at large about the processes, innovations, and procedures they must follow, as well as to facilitate or simplify them. The application process for financial assistance is one of the priorities of the Tax Administration. Offering the simplest possible way for taxpayers to complete the application, processing requests by the Regional Tax Directorates, their automated processing, depending on the type of benefit, are some of the measures that were taken to enable the completion of the payment, within the shortest possible time, for each beneficiary individual. Additionally, the General Directorate of Taxes also considers the handling of complaints filed by individuals and taxpayers regarding the receipt of financial assistance under Government Decree No. 254, dated March 27, 2020, as amended and Government Decree No. 305, dated April 16, 2020, as amended. Every complaint submitted has been handled with the utmost fairness, and after verifying each case and identifying beneficiaries of financial assistance under Package 1 or 2, the necessary steps have been taken to provide the opportunity to fulfill the Request for Financial Assistance, by generating the relevant form in the system. In cases where the processing of the complaint has shown that the criteria under the aforementioned VKM are not met, the individual or entity that submitted it has been sent a response explaining the reasons for the request's rejection. The tax administration remains fully committed to implementing the aforementioned Government Decisions, ensuring the most fair possible handling of every complaint submitted by individuals or entities, as well as rigorous review by the Regional Tax Directorates. Similarly, in cases where the taxpayer has inaccurately entered the bank account details of employees receiving financial assistance, the opportunity has been provided for the taxpayer to correct them themselves. After verifying the bank account details, no further checks are necessary; processing of the payment and transfer of the benefit amount (26,000 or 40,000 lekë) to each beneficiary's account should proceed immediately. Source: General Directorate of Taxes.