- In March 2020, the General Directorate of Taxation encouraged the shift to online services to avoid physical contact during the pandemic, with an initial list of 11 services on the e-Albania portal.
- Today, almost six years later, online filing is no longer a temporary measure but the standard way of communicating with the tax administration.
- The number and types of services on e-Albania have continued to grow since 2020, so the exact current list should be viewed directly on the portal, not taken from an old list.
- For the most requested verification, that of salary, we have a special step-by-step guide.
On March 12, 2020, the General Directorate of Taxes invited taxpayers to use electronic communication methods instead of physical counters, as a measure to reduce contact during the pandemic. The initial list included 11 services on the e-Albania portal, from proof of payment of obligations to the tax residency certificate.
From our daily work, we see that some taxpayers still physically go to the counter for certificates that can be obtained online in a few minutes, or they don't know that the service they're looking for may have been added to the portal after 2020.
Read also: Salary verification on e-Albania: how to get it for free, step by step, our detailed guide to one of the most sought-after services.
How communication with the tax administration has changed since 2020
Why was the shift online initially encouraged?
The 2020 notice was directly related to the pandemic situation, not to a previously planned reform. The goal was immediate: to avoid lines and physical contact at service offices by directing taxpayers to the e-Albania portal and the e-filing electronic declaration account for any request that did not necessarily require in-person attendance.
Today it's the standard way, not a temporary measure.
What in 2020 was an emergency measure is now simply the normal way the tax administration operates. Most certificates, declarations, and general requests are handled online through e-Albania or e-filing, and physical counters remain for special cases that require in-person attendance. This trend has been further reinforced by other interim reforms, such as the fiscalization of invoices and the electronic exchange of data between institutions.
Every time there is a tax or financial change that affects your business, we notify you directly by email with a practical explanation.
Send me free notificationsWhy does it matter today?
The list of services has changed; please verify it directly on the portal.
The list of 11 services from 2020 should not be considered complete today. Since then, additional online services have been added, including those related to electronic invoicing and beneficial owner reporting. The exact number of active services on e-Albania changes over time, so for any specific request we recommend verifying directly on the portal or with the relevant Regional Tax Directorate, rather than relying on an outdated list.
How we handle this with our clients
We handle the majority of our clients' certificates and general requests online, through their e-Albania or e-filing accounts, without the need for physical presence. When a service isn't available online, we verify the correct procedure with the tax administration before guiding the client.
Frequently asked questions
Are there still physical tax offices?
Yes, but their use is much more limited than it was before 2020, since most services are performed online.
How do I get a payment confirmation online?
In our article Salary verification on e-Albania: how to get it for free, step by step, Here is the entire process.
What do I do if the service I'm looking for isn't available on e-Albania?
Submit the request through your e-filing account under the “General Matters” menu, or contact the relevant Regional Tax Directorate using the updated contacts on the official taxes.gov.al website.
