The Office of the Taxpayer Advocate: When and How to Contact It

The Office of the Taxpayer Advocate, at the Ministry of Finance and Economy, accepts communications from taxpayers regarding any issues encountered in their relationship with the tax administration, whether it be a violation of your rights, tax procedures, or principles of tax administration, provided for in Law No. 9920, dated May 19, 2008, “On Tax Procedures in the Republic of Albania,” as amended.

From our daily work, we see that many businesses don't know there is a dedicated channel for filing complaints when they feel treated unfairly by the tax administration, and they try to resolve their issues solely through the tax office that caused them.

How to contact the Directorate

Specific contacts (email address and mailing address) change over time, so always verify them on the official website. Office of the Taxpayer Advocate on the website of the Ministry of Finance and Economy, before submitting a complaint.

Why does it matter today?

If you feel that a tax office has not treated you in accordance with legal procedure, this channel exists precisely for that purpose. Keep notes of the dates, communications, and relevant documents before contacting the Directorate, as this will make your complaint clearer and faster to address.

How we handle this with our clients

When a client encounters a procedural issue with the tax administration that cannot be resolved through ordinary channels, we direct them to the official appeal channels and prepare the supporting documentation.