- From January to September 2019, the Call Center of the General Directorate of Taxes assisted 93,876 taxpayers, nearly double the 60,145 contacts in the same period of 2018.
- The service included a toll-free telephone line and the Live Chat service on the official tatime.gov.al website, where, in that period alone, 3,907 requests were answered.
- The Call Center remains an active service of the DPT today, but the exact phone number and the specific hours and channels should be verified on the official website, as they may have changed since 2019.
- The year-over-year increase in usage indicates a trend toward self-reporting and error prevention, not just addressing them after they occur.
On October 26, 2019, the General Directorate of Taxes reported that, from January to September of that year, the Call Center had assisted 93,876 taxpayers, nearly double the 60,145 contacts in the same period of 2018. The center's specialists had provided direct assistance to over 8,000 taxpayers and had informed approximately 86,000 others about tax deadlines and procedures.
From our daily work, we see that many businesses don't know they can get quick answers directly from the tax administration for simple questions, and always wait to ask their economist later, even when the answer can be obtained immediately through the assistance line or Live Chat service.
What did the 2019 report show?
Increase in contacts, from 60,000 to 94,000
The significant increase in the number of taxpayers assisted within a single year suggested that the DPT's awareness-raising communication, through the toll-free telephone line, was reaching an ever-wider audience, and that taxpayers were increasingly using this channel to avoid errors and penalties, rather than discovering them later.
Live Chat, the additional assistance channel
Beyond the phone line, the Live Chat service on the official tatime.gov.al website offered an additional, faster channel for written inquiries. In the January–September 2019 period alone, 3,907 requests were answered through this service.
Every time there is a tax or financial change that affects your business, we notify you directly by email with a practical explanation.
Send me free notificationsWhy does it matter today?
The service remains active; details need to be verified.
The DPT Call Center continues to be part of the Albanian tax administration's services even today. The exact phone number, business hours, and specific assistance channels may have changed since 2019, so we recommend verifying them directly on the official tatime.gov.al website rather than relying on the details of an old notice.
How we handle this with our clients
When an issue requires direct clarification from the tax administration, for example a specific account status or an individual procedure, we advise our clients to use the DPT's official channels, while we continue to manage the rest of their filings and deadlines.
Frequently asked questions
Does the DPT Call Center still exist?
Yes, it remains an active service of the Albanian tax administration.
Is the 0800 00 02 number mentioned in 2019 still valid?
We can't confirm it without checking the official website tatime.gov.al. The numbers and assistance channels may change over time.
When should I contact the DPT directly instead of my economist?
For general inquiries about deadlines and procedures, the DPT line can be quick. For specific account or business filing issues, your economist understands your particular situation and can assist you more directly.
